How Can We Help You?

We’ve compiled a list below of frequently asked questions to make it easier for you to find the answers to your questions. If you still need some extra help, please reach out via email help@sparktrendz.com.

Orders

In the case of order cancellation, you must email us within 24 hours of placing the order because we process orders very quickly.

You may request to change your product size, shipping address, or add products to your order. Requests must be made within 24 hours of placing the order.

You may also request to change products if they are the same or higher price. You just have to pay the difference.

Please contact our sales team.

Once you place an order, a tracking will be sent to you via email once the order has shipped. You will also receive text message updates.

In the unlikely event that you do not receive your order after the stated delivery date on your tracking, please contact us within 7 days.

Several reasons:

1. Your billing information was incorrect

2. Too many credit card attempts

3. Incorrect CC, zip code, or expiration date

4. The item you bought is no longer available

In any of the cases, Shopify will flag your order as fraudulent and your order will be cancelled. You will have to place your order again.

You might receive an email saying your order has been shipped, but the tracking hasn't moved yet and will say "waiting on package to arrive at facility".

We pre-print all the labels. This just means we have NOT shipped your order yet. Tracking will update once we ship.

This usually occurs when the address is incorrect or a failed delivery attempt. We will contact you with the reason and process a replacement order for you. In the case that you don’t get an email from us, please contact us at help@sparktrendz.com for an update. 

If you don’t respond after 7 days, we will cancel your order and refund you. Shipping cost is non-refundable. It is the customer's responsibility to provide a valid delivery address.

For international orders: 

After 30-40 days your package still has not arrived, please contact us at help@sparktrendz.com so we can file a claim and reship your order/refund you. International orders have limited tracking. If you select USPS international shipping, your country’s postal service will handle delivery so please contact them for update (Example: Australian Post, Deutsche Post, etc) 

For US and Canada Orders: 

Please wait 4-5 days after the expected delivery date before contacting us.

Sometimes shipping couriers deliver to the wrong address like your neighbors and it may be returned to you in 4-5 days. Or in the case that it is lost, sometimes shipping couriers are able to find it and will complete the delivery in 4-5 days. 

If your package is lost, please contact us at help@sparktrendz.com and we will open an investigation to try to find your package. If the shipping courier does not approve the claim, we do not cover lost or stolen packages. It is the customer’s responsibility to provide a secure location for delivery and deliveries are up to the shipping couriers, which are out of our control.

If your order arrives damaged or defective in any way, please splease contact us at help@sparktrendz.com within a week of delivery. We address these on a case-by-case basis but we will try to work towards a satisfactory solution.

We do not offer returns or refunds as every item is made to order.We do offer free size exchanges to US customers. For international customer, you will be responsible for covering the shipping costs. The original item must be unused and in its original condition to be eligible for an exchange. Start your exchange here.

Product Information

Most of our collections are limited releases so once they sell out, we will not be restocking.

If a product was really popular, we may re-release. Text "JOIN" to 833-209-9789 to be part of our

community and receive restock updates/early access to our drops. 

Our embroidery pieces are made of high quality threads that are meant to last a long time. We recommend turning the product inside out, machine washing cold, tumble/delicate drying on low heat. Another option would be to hang dry, which is the best way to prevent shrinkage.

For varsity jackets and rhinestone pieces, we recommend washing with cold water and hang dry.

Check out our sizing guide here.

Our hoodies are slightly oversize. Please order your standard size.

Some embroidery pieces may have a paper on the back. This is referred to as a stabilizer and is an essential in keeping the embroidery from deforming and intact.

You may cut around it so it is more circular, but it is important you don't remove it or cut the embroidery threads.

Shipping

We offer FREE standard shipping (3-5 business days) for U.S. orders over $50

We offer FREE standard shipping (7-20 business days) for Canada orders over $185 (CAD)

For other countries, please refer to checkout for shipping options and transit times. All shipping rates does not include tax and duty fees. It will be charged upon delivery and can range depending on destination country and order value.

In-stock products, you can expect a processing time of 3-5 days before it ships.

Preorders can take up to 1.5 months. We will always put an estimated ship time in the product descriptions.

For shipping times, please refer to checkout.

We offer FREE standard shipping (3-5 business days) for U.S. orders over $50

We offer FREE standard shipping (7-20 business days) for Canada orders over $185 (CAD).

For other countries, please refer to checkout for shipping options and transit times. All shipping rates do not include tax and duty fees. It will be charged upon delivery and can range depending on the country and order value.

Yes, we offer FREE USPS Express Shipping to APO, FPO, and PO boxes. 

UPS does not deliver to APO, FPO, or PO boxes

Yes, we ship worldwide and use a variety of shipping carriers.

In 2022, shipping is suspended in the following countries : Russia, Ukraine, Mexico, Philippines, Germany, Italy, New Zealand.